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EN
Filter articles
80 articles
Alfen Software & Tools
2
KA-01673
Applications
KA-01153
Setting up a wired connection with our apps
Eve Connect app
11
KA-01672
Unable to update firmware from Eve Connect using Android device
KA-01196
Questions about the Eve Connect app
KA-01194
Difference between Comfort and Green mode for solar charging
KA-01192
How do I connect my Charging Station to the Eve Connect App?
KA-01193
Alfen Digital user terms and conditions
KA-01399
How to use the EVE Connect app in demo-mode
KA-01153
Setting up a wired connection with our apps
KA-01161
Privacy policy for the Eve Connect app
KA-01195
Questions about the charging station
KA-01197
Questions about Solar Charging
KA-01162
Requirements for the Eve Connect app
MyEve app
5
KA-01268
How do I download the transactions from a charger using the MyEve app (NG-Platform only)
KA-01264
How to change a charging station to standalone using the MyEve App (NG-Platform only)
KA-01107
What is the MyEve app (NG-Platform only)?
KA-01291
How to configure Active Load Balancing (ALB) via the MyEve app (NG-Platform only)
KA-01281
Perform a firmware update using the My Eve app (NG-Platform only)
ACE Service Installer
22
KA-01283
Download the ACE Service Installer
KA-01263
How to change a charging station to standalone using the ACE Service Installer
KA-01260
Configuring Plug & Charge Authorization On-Site via ACE Service Installer
KA-01185
How do I update an existing charger (NG-firmware 4.x or lower) to a 5.x firmware version or higher with the ACE Service Installer?
KA-01610
How can I change the logo on the display of my charger locally?
KA-01277
Setting up external TCP/IP Modbus meter via ACE Service installer
KA-01209
Regularly when I start up the ACE Service Installer it says that an update is available. Do I always have to download it?
KA-01252
How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.
KA-01290
How to configure Active Load Balancing (ALB) via the ACE Service Installer
KA-01220
How to check if the charging station is connected to the back office via the Ace Service Installer
KA-01344
How to automatically get Backoffice presets in ACE Service Installer
KA-01122
How do I download the transactions from a charger using the ACE Service Installer?
KA-01084
How do I configure charging stations using the ACE Service Installer configuration tool?
KA-01090
What is the difference between the ACE Service Installer configuration tool and ICU Connect back office?
KA-01141
What should I do if a charging station is not visible in the ACE Service Installer?
KA-01140
What should I do if I get the message 'Cannot connect to the Alfen server' in the ACE Service Installer?
KA-01171
How can I enable the Secure Service Access on a charger using the ACE Service Installer?
KA-01349
Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)
KA-01075
How do I receive login details for the ACE Service Installer configuration tool?
KA-01282
ACE Service Installer
KA-01430
ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware
KA-01145
The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?
Eve Control
27
KA-01452
Eve Control - 9. Connect a Primary Backoffice
KA-01465
Eve Control - Q&A
KA-01451
Eve Control - 8. Add a Charge card Group to a Location
KA-01450
Eve Control - 7. Add a Charge card to a Group
KA-01449
Eve Control - 6. Create a Charge card Group
KA-01448
Eve Control - 5. Create a Charge card in Eve Control
KA-01652
Eve Control - 22 Users & Roles
KA-01461
Eve Control - 18. Finding the Hidden ID of a Charge Card
KA-01456
Eve Control - 13. Charge Card Authorisation
KA-01454
Eve Control - 11. Understanding the Data Model
KA-01459
Eve Control - 16. Revoking Charging Access.
KA-01458
Eve Control - 15. Charge card & Group Lifecycle
KA-01457
Eve Control - 14. Charger Operations
KA-01455
Eve Control - 12. Entity Relationships
KA-01447
Eve Control - 4. Add a Charging Station to a Location
KA-01446
Eve Control - 3. Create a Location
KA-01656
Eve Control - 26. Cross-Organisation Access
KA-01654
Eve Control - 24. Charging Sessions
KA-01653
Eve Control - 23. Self-Registration
KA-01649
Eve Control - 19. Audit Logs
KA-01645
Eve Control - Alfen privacy statement for digital applications
KA-01655
Eve Control - 25 Firmware Management
KA-01651
Eve Control - 21. Organisation Onboarding
KA-01650
Eve Control - 20. Request Access Flow
KA-01648
Eve Control - 2. Add a Device
KA-01453
Eve Control - 10. Changing to Secure WebSocket Connectivity
KA-01647
Eve Control - 1. Connect a Charger in Eve Control
ICU Connect
13
KA-01659
ICU Connect End of Life and Migration to Eve Control
KA-01045
Where do I request an account for EZ Connect?
KA-01078
How do I grant access to a charging station with a charge pass in ICU Connect?
KA-01079
How do I find the hidden ID of a charge pass in ICU Connect?
KA-01094
How do I export charging station transactions from ICU Connect?
KA-01089
What does a 'pool' or 'group' stand for in ICU Connect?
KA-01099
How do I change the configuration of a charging station in ICU Connect?
KA-01090
What is the difference between the ACE Service Installer configuration tool and ICU Connect back office?
KA-01096
How do I cancel an ICU Connect subscription?
KA-01095
How do I add a charge pass to a pool in ICU Connect?
KA-01088
How can I remotely unlock a charging cable in ICU Connect?
KA-01091
What are the different statuses of the 'socket' in ICU Connect?
KA-01093
How do I set the opening hours of a charging station in ICU Connect?
Contents
Filter articles
80 articles
Alfen Software & Tools
2
KA-01673
Applications
KA-01153
Setting up a wired connection with our apps
Eve Connect app
11
KA-01672
Unable to update firmware from Eve Connect using Android device
KA-01196
Questions about the Eve Connect app
KA-01194
Difference between Comfort and Green mode for solar charging
KA-01192
How do I connect my Charging Station to the Eve Connect App?
KA-01193
Alfen Digital user terms and conditions
KA-01399
How to use the EVE Connect app in demo-mode
KA-01153
Setting up a wired connection with our apps
KA-01161
Privacy policy for the Eve Connect app
KA-01195
Questions about the charging station
KA-01197
Questions about Solar Charging
KA-01162
Requirements for the Eve Connect app
MyEve app
5
KA-01268
How do I download the transactions from a charger using the MyEve app (NG-Platform only)
KA-01264
How to change a charging station to standalone using the MyEve App (NG-Platform only)
KA-01107
What is the MyEve app (NG-Platform only)?
KA-01291
How to configure Active Load Balancing (ALB) via the MyEve app (NG-Platform only)
KA-01281
Perform a firmware update using the My Eve app (NG-Platform only)
ACE Service Installer
22
KA-01283
Download the ACE Service Installer
KA-01263
How to change a charging station to standalone using the ACE Service Installer
KA-01260
Configuring Plug & Charge Authorization On-Site via ACE Service Installer
KA-01185
How do I update an existing charger (NG-firmware 4.x or lower) to a 5.x firmware version or higher with the ACE Service Installer?
KA-01610
How can I change the logo on the display of my charger locally?
KA-01277
Setting up external TCP/IP Modbus meter via ACE Service installer
KA-01209
Regularly when I start up the ACE Service Installer it says that an update is available. Do I always have to download it?
KA-01252
How to configure Active Load balancing via Homewizard Wifi P1 meter using the ACE Service Installer.
KA-01290
How to configure Active Load Balancing (ALB) via the ACE Service Installer
KA-01220
How to check if the charging station is connected to the back office via the Ace Service Installer
KA-01344
How to automatically get Backoffice presets in ACE Service Installer
KA-01122
How do I download the transactions from a charger using the ACE Service Installer?
KA-01084
How do I configure charging stations using the ACE Service Installer configuration tool?
KA-01090
What is the difference between the ACE Service Installer configuration tool and ICU Connect back office?
KA-01141
What should I do if a charging station is not visible in the ACE Service Installer?
KA-01140
What should I do if I get the message 'Cannot connect to the Alfen server' in the ACE Service Installer?
KA-01171
How can I enable the Secure Service Access on a charger using the ACE Service Installer?
KA-01349
Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)
KA-01075
How do I receive login details for the ACE Service Installer configuration tool?
KA-01282
ACE Service Installer
KA-01430
ACE Service Installer 4.1.0 and upwards fail to communicate with charger on old firmware
KA-01145
The set Smart Charging Network is not visible in the ACE Service Installer. What should I do?
Eve Control
27
KA-01452
Eve Control - 9. Connect a Primary Backoffice
KA-01465
Eve Control - Q&A
KA-01451
Eve Control - 8. Add a Charge card Group to a Location
KA-01450
Eve Control - 7. Add a Charge card to a Group
KA-01449
Eve Control - 6. Create a Charge card Group
KA-01448
Eve Control - 5. Create a Charge card in Eve Control
KA-01652
Eve Control - 22 Users & Roles
KA-01461
Eve Control - 18. Finding the Hidden ID of a Charge Card
KA-01456
Eve Control - 13. Charge Card Authorisation
KA-01454
Eve Control - 11. Understanding the Data Model
KA-01459
Eve Control - 16. Revoking Charging Access.
KA-01458
Eve Control - 15. Charge card & Group Lifecycle
KA-01457
Eve Control - 14. Charger Operations
KA-01455
Eve Control - 12. Entity Relationships
KA-01447
Eve Control - 4. Add a Charging Station to a Location
KA-01446
Eve Control - 3. Create a Location
KA-01656
Eve Control - 26. Cross-Organisation Access
KA-01654
Eve Control - 24. Charging Sessions
KA-01653
Eve Control - 23. Self-Registration
KA-01649
Eve Control - 19. Audit Logs
KA-01645
Eve Control - Alfen privacy statement for digital applications
KA-01655
Eve Control - 25 Firmware Management
KA-01651
Eve Control - 21. Organisation Onboarding
KA-01650
Eve Control - 20. Request Access Flow
KA-01648
Eve Control - 2. Add a Device
KA-01453
Eve Control - 10. Changing to Secure WebSocket Connectivity
KA-01647
Eve Control - 1. Connect a Charger in Eve Control
ICU Connect
13
KA-01659
ICU Connect End of Life and Migration to Eve Control
KA-01045
Where do I request an account for EZ Connect?
KA-01078
How do I grant access to a charging station with a charge pass in ICU Connect?
KA-01079
How do I find the hidden ID of a charge pass in ICU Connect?
KA-01094
How do I export charging station transactions from ICU Connect?
KA-01089
What does a 'pool' or 'group' stand for in ICU Connect?
KA-01099
How do I change the configuration of a charging station in ICU Connect?
KA-01090
What is the difference between the ACE Service Installer configuration tool and ICU Connect back office?
KA-01096
How do I cancel an ICU Connect subscription?
KA-01095
How do I add a charge pass to a pool in ICU Connect?
KA-01088
How can I remotely unlock a charging cable in ICU Connect?
KA-01091
What are the different statuses of the 'socket' in ICU Connect?
KA-01093
How do I set the opening hours of a charging station in ICU Connect?
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