Get support

Can I convert a charging station from a model with a fixed cable to a model with a socket or vice versa?

Create a support ticket

Creating a Service Ticket for the first time

EV-Ladeunterstützung

How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?

How do I retrieve the logging information of a charging station?

How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?

How do I submit a request to receive a service engineer on site?

How to contact Alfen support

In which countries can I receive an engineer on site through Alfen Service?

Request for Information Tickets

Support für Endnutzer von Alfen-Ladelösungen

Support für Ingenieur und Installateur

Support für Wiederverkäufer und Partner

What information do you need to create a Service Ticket?

What is the return address of Alfen Charging Equipment?

What to do if your Alfen charging station is not working

Where can I ask a question about the billing of a service call-out?

Where can I find the object number of my charging station?

Who can create Service Tickets?